Assessing Grievance Mechanism Effectiveness at the OECD Forum
At an OECD Forum virtual side session held in February 2026, Amader Kotha Helpline partners joined Primark and The Remedy Project to discuss a critical question facing the global supply chain: How do we know if grievance mechanisms are actually working for the people they are designed to protect? The webinar, titled “Evaluating Effectiveness of Grievance Mechanisms,” provided a deep dive into an independent study commissioned by Primark and facilitated by The Remedy Project with the full cooperation of the Amader Kotha Helpline. The evaluation is based on the UN Guiding Principles (UNGP) and is investigating not only how the Amader Kotha Helpline helps worker voices to be heard, but also leads to genuine remediation.
A “Floor, Not a Ceiling” Approach to the UNGP
The discussion focused on the rigorous application of the UNGP Principle 31 effectiveness criteria to the Amader Kotha Helpline. This involves a rigorous, four-phase evaluation process—ranging from document reviews and operator interviews to the most critical stage: direct feedback from the complainants themselves and analysis.
By conducting independent interviews in Bangla the evaluation team led by The Remedy Project expects to be able to measure whether the remedy provided was truly perceived as “effective” by the rights-holder.
Driving Continuous Improvement in the Supply Chain
This webinar serves as a roadmap for evaluation of policies and practice. We look forward to final findings of the evaluation process in the months ahead.