Creating awareness and trust of workers is critical to the operation of an effective grievance mechanism. In order to achieve this objective, information about how to use the grievance channel must be widely available and it must be presented in a culturally...
We are pleased to announce that the Amader Kotha Helpline in Bangladesh has updated its logo. As part of our ongoing commitment to improving the worker experience and promoting workplace rights within the RMG sector, we wanted to refresh our brand identity and give it...
Academic research demonstrates that Helpline training has a large, statistically significant effect on calls to the Helpline. By one month after the first training, the total number of substantive calls increase by 22 times pre-training levels; and after refresher...
The UN Guiding Principles on Business and Human Rights define the company obligation to provide the remedy when rights are violated and to establish effective grievance mechanisms at the operational level. The principles of effective grievance mechanisms --...
Prior to the adoption of the principles of effective grievance mechanisms by the UN in 2011, a comprehensive study of what constitutes good practice was undertaken. The study reflects the findings of five on-the-ground pilot projects
The OECD Guidelines for Multinational Enterprises provide recommendations addressed by governments to multinational enterprises. These non-binding principles and standards for responsible business conduct in a global context are consistent with internationally...
