At 11:30 a.m. in the morning, fire broke out in the 1st-floor washing division of a factory outside Dhaka. The Helpline received notice almost immediately from Iqbal who was working nearby. “I was unable to find the number for the fire brigade, but I had the Helpline number,” explained Iqbal. “Now we are conducting monthly fire drills in the factory and management is taking fire prevention very seriously.” As it turned out in this case, the fire brigade had already been notified. But the added assurance of being able to reach the Helpline to make sure the fire authorities were on their way provided an extra layer of protection and comfort to Iqbal. No one was hurt and there was no significant damage to the factory.