Prior to the adoption of the principles of effective grievance mechanisms by the UN in 2011, a comprehensive study of what constitutes good practice was undertaken. The study reflects the findings of five on-the-ground pilot projects
jonathanmogrovejo@hotmail.com
OECD Due Diligence Guidelines
The OECD Guidelines for Multinational Enterprises provide recommendations addressed by governments to multinational enterprises. These non-binding principles and standards for responsible business conduct in a global context are consistent with internationally...
Awareness
Our goal is that every worker receives the Helpline card and for all workers to know how to call and what to expect when they do. We do this with in-factory training sessions. We distribute Helpline cards that are sized to fit on lanyards carrying factory ID cards. We...
Fire by loose wires
A worker called to report that an electrical panel was uncovered. The worker, who observed loose wires as well, was concerned that a spark could ignite a fire at any time. The worker had informed management before calling the Helpline but no action had been taken....
Blocking easy egress
Nasir was routinely surrounded by fabric spools, blocking easy egress for himself and the other 3 workers in the ground floor warehouse. Dina, a sewing operator in a different factory, had a similar experience. She found that fabric was stored in the stairwell on the...
Fire occurred at home
A fire occurred at a home nearby a factory, threatening not only the community but the factory itself. The authorities were notified immediately after Helpline representatives learned of the situation. Fortunately, the factory management and nearby community worked...
Construction Integrity
During a factory construction project, a 3rd-floor sewing operator called to report that several vertical beams had been cut and the building was shaking. After a review of the situation by a qualified expert, the factory ceased the construction work and will begin...
Building Safety
A worker observed cracks in the male bathroom of about 15-20 feet in length between the roof and the joint wall. Most of the required retrofitting and strengthening of the factory’s support structures had already been completed. The worker, Rashid was concerned that...
Fire Danger
Sparks were reported coming from an electrical circuit on the 3rd floor of a factory by one of the factory operators. When workers attempted to ring the fire alarm, it did not work. A similar event occurred a short time later the same morning. After being notified,...
Wage Payment
A newly hired sewing operator called the Helpline for support in getting the wages due her after she was terminated. She was asked to leave the factory during the probationary period because she failed to meet the production target. When the caller asked for her...
Fire
At 11:30 a.m. in the morning, fire broke out in the 1st-floor washing division of a factory outside Dhaka. The Helpline received notice almost immediately from Iqbal who was working nearby. “I was unable to find the number for the fire brigade, but I had the Helpline...
Mission
Vision
Core Values
Strategy
Research
Leadership
Teena Venanda
Positive behavioral supports is a behavior management system used to understand behavior.
Teana
Positive behavioral supports is a behavior management system used to understand behavior.
Mission
The mission of Amader Kotha Helpline is to provide a safe, timely, and effective communication channel for the purpose of identifying and resolving safety and other concerns of workers in the Bangladesh RMG sector. The Helpline accomplishes its mission in...
Accountability
Protocols require timely reporting, recording of responses from managers. And validation of reports whenever possible. Workers are always informed about progress on resolving their issue or concern. We use Interactive Voice Response (IVR) surveys to capture the rates...
Accessibility
The Helpline is toll-free nationwide and available during key hours. Helpline officers are trained to be sensitive to labor conditions, to record information accurately and completely and to always follow-up with workers as information about their concern becomes...