Academic research demonstrates that Helpline training has a large, statistically significant effect on calls to the Helpline. By one month after the first training, the total number of substantive calls increase by 22 times pre-training levels; and after refresher training, the total number of calls more than doubles. The refresher training, which occurs at least nine months after the first training, can be interpreted as a proxy for the effect of raising the salience or credibility of the Helpline and/or signaling its long-run availability to workers. The Helpline training increases calls across nearly all types of issues, even those not presented in this analysis.
Worker Awareness Training | Impact on Helpline
